Here you will find answers to the most commonly asked questions about our products, services, and policies. If you don’t find the information you’re looking for, please contact us at support@selleroid.com.

1. Orders and Payments

Q: How do I place an order? A: To place an order, browse our website, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact us at support@selleroid.com as soon as possible. We will do our best to accommodate your request, but once the order is processed, we may not be able to make changes.

2. Shipping and Delivery

Q: Where do you ship to? A: We ship worldwide from various warehouses to ensure timely delivery to your location.

Q: How long does shipping take? A: Shipping times vary based on your location. Typically, orders are delivered within 7-21 business days. Please note that delivery times may be affected by factors beyond our control, such as customs processing.

Q: How can I track my order? A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

3. Returns and Refunds

Q: What is your return policy? A: We offer a 30 Days Return Policy. Products must be returned in their original condition and packaging, along with the original invoice. For more details, please refer to our 30 Days Return Policy.

Q: How do I return a product? A: To return a product, email us at returns@selleroid.com with your order number and reason for the return. Follow the instructions provided to ship the product back to our warehouse.

Q: Who pays for return shipping? A: Customers are responsible for the shipping costs to return items, except in cases where the product received was damaged or incorrect.

4. Product Information

Q: Are your products authentic and new? A: Yes, all our products are 100% authentic and brand new. We source our products directly from manufacturers and reputable suppliers.

Q: How can I get more information about a product? A: Product details are available on the individual product pages. If you need more information, please contact our customer support team at support@selleroid.com.

5. Account and Security

Q: Do I need to create an account to place an order? A: No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout process.

Q: How do I reset my password? A: If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions to reset your password.

Q: Is my personal information secure? A: Yes, we take your privacy seriously. Please refer to our Privacy Policy for details on how we protect your information.

6. Contact Us

Q: How can I contact Selleroid? A: You can contact us via email at support@selleroid.com. Our customer support team is available to assist you with any questions or concerns.

Q: What are your customer support hours? A: Our customer support team is available Monday to Friday, 9 AM to 5 PM (Eastern Standard Time). We strive to respond to all inquiries within 24 hours.